Resolution is what the medical laboratory is all about - determining causes and finding cures for complex conditions. Yet many high volume labs in today’s cost-sensitive healthcare environment are struggling to resolve a growing problem: the limited supply of personnel. Centrex Clinical Laboratories in Utica, N.Y., was facing that very challenge. As a hospital-based reference lab serving three hospitals and several outpatient clinics, Centrex is knee-deep in work...much of it on a ‘stat’ basis. But while the volumes keep spiraling higher, the lab staff remains lean. centrex.pdf (100 KB)