If this were a perfect world, everything would happen according to a nice, neat established plan. Work would flow in well–timed increments. Staffing levels would be like Goldilock's favorite porridge…"just right." But of course, the real world doesn't operate this way — especially not in healthcare. Medical needs usually aren't anticipated in advance. And it's a 24–hour business run by people with lives to lead outside of work — which means there are always vacations, maternity leaves, sick days and other staffing challenges to work around. blountMemorial.pdf (2,427 KB/2.4 MB)